FAQ

Before you hit the gas…

Do I need a driving license?

According to the law, a valid driving license is required, either an International Driving Permit (IDP) or a Thai motorcycle license. However, it is the responsibility of the driver to ensure they have one. We do not check this.

I don’t know how to ride a scooter. Can I still rent one?

If you’ve never ridden a scooter or motorbike before, please do not rent one from us until you’ve learned the basics. We strongly recommend visiting the Honda Safety School in Chiang Mai to get comfortable with riding. Safety is crucial! Thailand has one of the highest motorbike accident rates in the world, with approximately 15,000 deaths every year—that’s one person every 35 minutes!

Are helmets included with the rental?

Yes! Every scooter rental comes with 2 high-quality helmets — one for the rider and one for the passenger.
During checkout, you can select your preferred helmet sizes. Not sure which size to pick? No problem — just choose “I’m not sure”, and we’ll bring multiple sizes so you can find the perfect fit.
If something still doesn’t fit quite right, we’ll happily swap it out for a different size at no extra cost.
Want to be 100% sure? Feel free to stop by our store and try on a helmet in person!

Does the scooter have a phone holder?

Yes! Every scooter comes with a high-quality phone holder so you can navigate easily using your favorite GPS app. And of course — it’s included for free!

Are the scooters insured?

Yes, all our scooters are covered by basic insurance, which includes coverage for medical expenses in case of an accident. Please keep in mind that classic all-risk insurance, as we know it from the Western world, is not available for scooters in Thailand. It is only offered for cars and larger motorcycles.

In case of damage to the scooter, you will need to pay the amount for repairs from an authorized Honda service, plus a 500 THB fee. This fee covers the time and travel involved in handling the scooter and the opportunity loss when the scooter cannot be rented out.

What is ABS, and why is it important to have on a scooter?

ABS (Anti-lock Braking System) prevents the wheels from locking during braking, ensuring better control, especially on slippery or wet surfaces. All of our scooters are equipped with ABS, except for the Honda Click 125, which doesn’t come with this feature.

I do not know how to choose the right scooter. Can you help me?

Sure, we've created a detailed guide to help you with this. Check it out here.

Do I need to leave a deposit for the scooter?

You’ll need to provide a refundable deposit of 2,000 THB, which can be paid in cash, by card, or via PromptPay. We will also make a scan of your passport or Thai ID for our records. No worries—all the information will be sent to your email after completing your order.

How fast can I get my scooter?

When placing your order, you must choose a delivery time that’s at least one hour from now. If you select the ASAP option during checkout, we’ll usually deliver your scooter within 10-30 minutes, depending on your location.

Where can you deliver my scooter?

We can deliver scooters anywhere within Chiang Mai City! Whether it's your hotel lobby, a cozy guesthouse, or a hidden gem like a temple in the Old Town, simply specify your drop-off location during checkout. We’ll make sure your scooter is ready and waiting for you to start (or continue) your adventure.

Do you deliver outside of Chiang Mai City?

We’re happy to deliver outside Mueang Chiang Mai City when possible. If you’re staying a bit further out, please contact us in advance—if it’s within reach, we’ll arrange it for a small fee.

Can I pick up the scooter from your store?

Absolutely! When ordering online, just choose “I’ll pick it up at the shop” at checkout. Or swing by anytime and book your scooter in person — we’d love to meet you!
Here’s our location on Google Maps.

What are your hours for pickup and drop-off?

Our scooters are available for delivery and return every day from 8:00 AM to 8:00 PM. Choose the times that suit you best, and we’ll handle the rest!

If you’re placing your order online and want same-day delivery, please make sure to book by 7:00 PM. After that, the system won’t allow you to select same-day delivery. If you need a scooter later in the evening, you’ll need to visit our store in person.

Can I extend my rental?

Yes, of course! Extending your rental is a common request. Simply contact us via email, phone, or WhatsApp, and if the scooter is available, we’ll extend your booking. If it's not available, we can offer you another available scooter and arrange a swap.

Still have questions? Email us at info@cityglide.co.th

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