FAQ

Before you hit the gas…

Do I need a driving license?

According to the law, a valid driving license is required, either an International Driving Permit (IDP) or a Thai motorcycle license. However, it is the responsibility of the driver to ensure they have one. We do not check this.

How fast can I get my scooter?

Faster thana tuk-tuk driver on a caffeine rush! We pride ourselves on lightning-fast delivery, aiming to get your scooter to you within an hour of booking, so you can hit the streets of Chiang Mai City in no time.

Where can you deliver my scooter?

We can deliver scooters anywhere within Chiang Mai City! Whether it's your hotel lobby, a cozy guesthouse, or a hidden gem like a temple in the Old Town, simply specify your drop-off location during checkout. We’ll make sure your scooter is ready and waiting for you to start (or continue) your adventure.

What are your hours for pickup and drop-off?

Our scooters are available for delivery and return every day from 8:00 AM to 8:00 PM. Choose the times that suit you best, and we’ll handle the rest!

Do I need to leave a deposit for the scooter?

You’ll need to provide a refundable deposit of 2,000 THB, which can be paid in cash, by card, or via PromptPay. We will also make a scan of your passport or Thai ID for our records. No worries—all the information will be sent to your email after completing your order.

Can I pick up the scooter from your office?

Right now, we only offer delivery, so you don’t need to pick up the scooter. We’ll bring it to you anywhere in Chiang Mai city at no extra cost!

Do I need to wear a helmet?

Yes, helmets are required by law for both the driver and the passenger. With every scooter rental, we include 2 high-quality helmets—one in a smaller size and one in a larger size. These are sturdy, well-designed helmets, not the typical lightweight ones you might find elsewhere. It's up to the driver to ensure helmets are worn, but we highly recommend using them for your safety.

What if I get lost?

Our scooters come equipped with phone holders, so you can use your favorite GPS app to navigate like a local. And if you need some help, just ask! Our team knows Chiang Mai City like the back of their hand.

I do not know how to choose the right scooter. Can you help me?

Sure, we've created a detailed guide to help you with this. Check it out here.

What is ABS, and why is it important to have on a scooter?

ABS (Anti-lock Braking System) helps prevent the wheels from locking during braking, giving you better control, especially on slippery surfaces. For any scooter model that offers an ABS option, we always choose the version with this safety feature to ensure the safest riding experience possible.

Still have questions? Email us at info@cityglide.co.th

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