CityGlide is owned and operated by CityGlideCo., Ltd.
These are the terms and conditions for:
The following terms and conditions apply to the website and services offered by CityGlide. This includes any version of CityGlide accessible via desktop, mobile, tablet, social media or other devices. By using the website and services, you agree to be bound by these terms and conditions and our privacy policy.
In these terms and conditions, the words "website", refer to CityGlide’ website, "we", "us", "our", and "CityGlide", refer to CityGlide, and "you", “client”, and "user", refer to you, the user or client of CityGlide.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY INFORMATION OR SERVICES FROM THE WEBSITE.
This agreement sets forth legally binding terms for your use of the website and services offered by CityGlide. By using the website and services, you agree to be bound by this agreement. If you do not agree to the terms of this agreement, you must not use the website and services. We may modify this agreement from time to time, and such modification shall be effective upon posting on the website. You agree to be bound by any modification of these terms and conditions when you use the website and the services offered on the website after such modification is posted on the website; therefore, it is important that you review this agreement regularly.
CityGlide may, in its sole discretion, refuse to offer the services to any user and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the service and website is revoked in such jurisdictions.
By using the website and services, you represent and warrant that you have full right, power and authority to enter into this agreement and to fully perform all of your obligations hereunder. You further represent and warrant that you are not subject to any legal incapacity or contractual restriction that would prevent you from entering into this agreement.
By providing CityGlide with your e-mail address, you agree that we may use your e-mail address to send you important notifications and communications about our services, news and special content. If you do not wish to receive these e-mails, you may opt-out of receiving them by sending us your request through our contact information or by using the "unsubscribe" option in the e-mails themselves. This option may prevent you from receiving emails about our services, important news and special content.
When making a scooter reservation on the CityGlide website, the user consents to follow a structured three-step process, the successful completion of which is a prerequisite for the formalization of the reservation. First, the user will select the date range during which he/she wishes to rent the scooter, specifying the date and time of pick-up and return. The user assumes responsibility for verifying that the dates selected are available and accurate.
Secondly, the user will select the scooter model available for the previously selected rental period. CityGlide offers a range of scooters, and the user is responsible for choosing a model that meets their specific needs. CityGlide is not responsible for the suitability of the scooter selected by the user to his or her personal requirements.
The third and final step involves the user providing complete and accurate information, including, but not limited to, their full name, email address, telephone number, pick-up location and return location. The user must also proceed to pay the full amount for the scooter rental. The user acknowledges that the reservation will not be confirmed or considered binding until the payment has been processed and CityGlide has issued a reservation confirmation, which will be sent to the user by email.
CityGlide reserves the right, at its sole discretion, to cancel or modify any reservation in the event that the selected scooter is unavailable due to circumstances beyond CityGlide's control, including, but not limited to, technical problems, unplanned maintenance, or force majeure events. In such circumstances, CityGlide agrees to notify the user as soon as possible and, if feasible, offer an equivalent alternative. If a suitable alternative cannot be provided, CityGlide will refund the user the full amount paid for the reservation.
The user is responsible for collecting and returning the scooter at the agreed locations and times. In the event of late return, the user acknowledges and agrees that additional charges may apply, in accordance with CityGlide's established fee policy. The user is also responsible for using the scooter in a safe manner and in compliance with all applicable local traffic laws and regulations. Any violation of these provisions may result in the imposition of penalties, and CityGlide reserves the right to take appropriate legal action in the event of non-compliance with the terms set forth herein.
Upon delivery of the rented scooter, the client will be required to pay a deposit of THB 2,000, which can be paid in cash or through a payment link provided by CityGlide, using credit card, debit card or PromptPay. This deposit will be held as security against possible damage, loss, or non-compliance with the terms of the rental.
The deposit will be returned in full to the client at the end of the rental, provided the scooter is returned in the agreed condition and there are no outstanding debts. In case of damage, shortages or debts, CityGlide may deduct the corresponding costs from the deposit. Any dispute over the retention of the deposit must be notified to CityGlide within 7 calendar days of the return of the scooter.
In the event the client wishes to cancel their scooter rental order, CityGlide will apply the following cancellation policies:
Cancellation at least 2 hours in advance: If the cancellation is made at least 2 hours before the scheduled scooter delivery time, CityGlide will refund the client the amount paid, less a penalty of 300 THB for administrative and operational fees.
Cancellation less than 2 hours in advance: If the cancellation occurs less than 2 hours before the scheduled delivery, or if the CityGlide team arrives at the delivery location and the client does not show up to pick up the scooter, or if the client fails to present a passport or Thai ID, does not pay the deposit on-site, does not sign the contract, or if any other issue arises that prevents the conclusion of the agreement, CityGlide reserves the right to charge an additional fee of 500 THB. This penalty covers operational costs and loss of opportunity associated with the scooter reservation.
CityGlide will process any refund within a reasonable time after cancellation, using the same payment method used by the client. The client agrees that any additional charges associated with processing the refund, such as bank or transaction fees, will be deducted from the amount to be refunded.
The client acknowledges that, by accepting these terms, he/she understands and accepts the applicable penalties for cancellation, and that these conditions apply without exception, except for force majeure circumstances to be assessed at CityGlide's discretion.
Delivery of the rented scooter by CityGlide will be made exclusively within the city limits of Chiang Mai. If the delivery address provided by the client is outside the city of Chiang Mai, even if it is within the province, CityGlide reserves the right to cancel the order. In such a case, a penalty of 300 THB will be applied to cover administrative and operational costs related to the preparation and handling of the order.
The client must be present at the delivery location at the agreed upon time. If the client does not arrive within 5 minutes of the scheduled delivery time, CityGlide reserves the right to cancel the order without refund. In addition, if the client cannot be reached at the telephone number provided during the reservation process, the order will be cancelled and the corresponding penalties will be applied.
Upon delivery of the scooter, the client must pay the deposit stipulated in the terms and conditions. In addition, photographs will be taken of the client's passport or Thai ID card, as well as the condition of the scooter, to record the condition of the scooter at the time of delivery. These records are essential to ensure the security and compliance with the contractual obligations of both the client and CityGlide.
CityGlide is committed to ensuring that all scooters delivered are in optimal working condition and comply with all applicable safety regulations. The client, by accepting these terms, acknowledges and accepts all the conditions described herein, as well as the responsibilities associated with the use of the scooter during the rental period.
The rental agreement will be signed at the time of delivery of the scooter, incorporating all information provided by the client during the booking process. This agreement will detail the responsibilities and rights of both parties during the rental period.
Upon delivery, CityGlide will provide the client with the scooter, a key and two safety helmets. It is the responsibility of the client to safeguard these items during the rental period. In case of loss of a helmet, a fine of 1,000 THB will be applied for each lost helmet. If the scooter key is lost, a penalty of 4,000 THB will be charged. These penalties are designed to cover replacement costs and ensure the availability of safe and functional equipment for future users.
The client agrees to return the scooter at the place, date and time agreed upon in the rental agreement. If the scooter is returned late, CityGlide reserves the right to charge 5% of the original agreed price for each hour of delay after the stipulated time.
CityGlide is not responsible for loss of belongings left on the scooter. It is recommended that the client checks and removes all belongings before returning the vehicle.
The scooter must be returned with a full tank of fuel, unless otherwise agreed. For each missing bar on the fuel gauge, a fee of 50 THB will be charged. During the return, a CityGlide representative will inspect the scooter to verify its condition. Any damage or loss will be the responsibility of the client, and the corresponding costs will be deducted from the security deposit or billed separately.
The client acknowledges and agrees that he is fully capable of riding a scooter and that he has been informed of all safety risks associated with its use. CityGlide does not verify whether the client possesses a valid driver's license; it is the sole responsibility of the client to ensure that they possess the necessary licenses and skills to operate the scooter safely. By agreeing to these terms, the client assumes all liability arising from the operation of the scooter.
The client is fully responsible for any damage to the scooter during the rental period, as well as any damage to third party property that may result from the use of the scooter. CityGlide shall not be liable for any damage caused by the client's negligence, recklessness or failure to comply with traffic regulations. Any damage or loss shall be covered in full by the client.
The rented scooter is covered by a basic compulsory insurance, which covers certain limited risks. However, this insurance can only be claimed if the client presents a valid driver's license. In the event that the client does not have a valid driver's license or is unable to present it at the time of the claim, any liability shall be borne solely by the client, without recourse to the insurance.
In the event of damage to the scooter, CityGlide reserves the right to determine the cost of repair at an authorized service center, preferably the scooter manufacturer's original service center. The client will be notified of the amount of the repair and will be obliged to pay this amount in full. Payment must be made immediately or within such time as CityGlide deems reasonable. In the event the client fails to comply with this obligation, CityGlide reserves the right to take legal action to recover the amount due, plus any additional costs associated with the handling and recovery of the damage.
The client understands that any negligence in returning the scooter in the same condition in which it was delivered could result in additional charges and potentially the forfeiture of the security deposit or the imposition of additional penalties in accordance with CityGlide's terms and conditions.
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CityGlide, its affiliates, employees, agents and suppliers shall in no event be liable for any direct, indirect, incidental, special, punitive or consequential damages resulting from the use, misuse or inability to use the scooter rental service, including but not limited to loss of profits, business interruption, loss of data or any other economic loss, even if CityGlide has been advised of the possibility of such damages.
CityGlide assumes no liability for any accident, injury, death, property damage, loss, theft or any other incident that may occur during the use of the rented scooter. The client assumes all risks associated with riding the scooter and is solely responsible for their safety and the safety of others. The client is also responsible for complying with all local laws and regulations applicable to the use of the scooter.
CityGlide does not warrant that the scooters are free from defects or that they are in perfect working order. Although CityGlide makes reasonable efforts to maintain the scooters in top condition, no warranty, express or implied, is made as to the suitability, safety, reliability or availability of the scooters. Any problems or defects in the scooter should be reported immediately to CityGlide, but this does not relieve the client from liability for damages resulting from use of the scooter.
CityGlide shall not be liable for any delay or failure to perform its obligations under these terms and conditions if such delay or failure results from causes beyond its reasonable control, including but not limited to natural disasters, acts of terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, interruptions in transportation or power services, strikes or shortages of resources.
To the extent permitted by applicable law, CityGlide's total liability to the client, for any cause whatsoever, shall be limited to the total amount paid by the client for the scooter rental during the period in question. This limitation of liability shall apply regardless of the form of action, whether in contract, tort, negligence, strict liability or any other legal theory.
The client agrees to indemnify, defend and hold harmless CityGlide, its affiliates, employees, agents and suppliers from any claim, demand, loss, liability, damage, cost or expense (including reasonable attorneys' fees) arising out of or related to use of the scooter, violation of these terms and conditions, or infringement of any third party rights, including, but not limited to, personal injury, property damage or infringement of intellectual property rights.
By using CityGlide's services, the client acknowledges having read, understood and agreed to all of the terms and conditions set forth herein, including this limitation of liability clause, and agrees that this clause is reasonable and equitable under the circumstances of the rental agreement.
All content on CityGlide website, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software and other items are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by CityGlide or by third parties who have licensed or provided their material to the website. You acknowledge and agree that all materials on CityGlide are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without CityGlide prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorized attempt to modify any material, to defeat or circumvent any security features, or to utilize CityGlide or any part of the material for any purpose other than its intended purposes is strictly prohibited.
By using CityGlide's services, the client acknowledges having read, understood and agreed to all of the terms and conditions set forth herein, including this limitation of liability clause, and agrees that this clause is reasonable and equitable under the circumstances of the rental agreement.
CityGlide will respond to all inquiries, complaints and claims related to alleged infringement by breach or violation of the provisions contained in Thai and international copyright and intellectual property laws and regulations. CityGlide respects the intellectual property of others and expects users to do the same. If you believe, in good faith, that any material provided on the website infringes your copyright or other intellectual property rights, please submit your request via our contact information, with the following information:
Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers or a statement regarding ownership of the work should be included.
A statement that specifically identifies the location of the infringing material, in sufficient detail so that CityGlide can find it on the website.
Your name, address, telephone number and email address.
A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorized by the copyright owner, or its agents, or by law.
A statement by you, made under penalty of perjury, that the information in your notification is accurate, and that you are the copyright owner or authorized to act on its behalf.
An electronic or physical signature of the copyright owner or of the person authorized to act on the copyright owner's behalf.
Any personal information you submit in connection with your use of the website and our services will be used in accordance with our privacy policy. By using the website and our services, you consent to our collection and storage of your personal information. View our privacy policy.
The following activities are prohibited:
Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the services, including but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this agreement or without our express written permission.
Violate the restrictions in any robot exclusion headers on the services or bypass or circumvent other measures employed to prevent or limit access to the services.
Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
Deep-link to any portion of the services for any purpose without our express written permission.
"Frame", "mirror" or otherwise incorporate any part of the website into any other websites or service without our prior written authorization.
Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by CityGlide in connection with the services.
Circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content.
Due to the nature of the Internet, CityGlide provides and maintains the website on an "as is", "as available" basis and does not promise that use of the website will be uninterrupted or error free. We will not be liable to you if we are unable to provide the website or our services for any reason beyond our control.
Our website may from time to time contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.
You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse CityGlide for any loss or damage caused as a result.
CityGlide shall not be liable in any amount for any failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, war or any uncontrollable act of nature.
These terms do not affect your statutory rights as a consumer which are available to you.
Subject as aforesaid, to the maximum extent permitted by law, CityGlide excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to CityGlide and CityGlide shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
Any incorrect or inaccurate information on the website.
The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or service purchased through the website.
Any loss or damage resulting from your use or the inability to use the website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing or using content from the website or from transmissions via emails or attachments received from CityGlide.
All representations, warranties, conditions and other terms which but for this notice would have effect.
CityGlide will accept no liability for failed, partial or garbled computer transmissions, for any breakdown, failure, connection, availability of computer, telephone, cable, network, electronic or Internet hardware or software, for the acts or omissions of any user or third party, for the accessibility or availability of the Internet or for traffic congestion or unauthorized human action, including errors or mistakes.
You agree to defend and indemnify CityGlide from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
Your breach of this agreement or the documents referenced herein.
Your violation of any law or the rights of a third party.
Your use of the website and services.
We may modify the website and these terms at any time, at our sole discretion and without notice. You are responsible for keeping yourself informed of these terms. Your continued use of the website constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified, all changes to these terms apply to all users and clients. In addition, we may terminate our agreement with you under these terms at any time by notifying you in writing (including by email) or without notice.
This agreement together with the privacy policy and any other legal notices published by CityGlide, shall constitute the entire agreement between you and CityGlide concerning and governs your use of the website and the services.
CityGlide shall not be liable for any failure or non-performance of services due to causes beyond its reasonable control, including but not limited to acts of civil authorities, acts of military authorities, riots, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances and which may prevent the performance of our services.
You acknowledge and agree that any dispute, claim or controversy arising out of or relating to these terms and conditions, whether for breach, termination, performance, interpretation or validity, as well as any aspect of your use of the website and our services, shall preferably be resolved by binding arbitration between you and CityGlide. Notwithstanding the foregoing, the right of both parties to bring individual claims in a court of competent jurisdiction if they deem it necessary remains.
In the event of any dispute arising in connection with your use of the website and our services or breach of these terms and conditions, both parties agree to seek resolution through an arbitration process. This process will be conducted before a recognized and respected arbitration entity, selected by mutual agreement of both parties and following the applicable commercial arbitration rules.
In addition, the user agrees, to the extent permitted by applicable law, not to initiate, join or participate in class action lawsuits associated with any claim, dispute or controversy that may arise in connection with the use of the website and our services. This commitment seeks to promote a more agile and personalized resolution of any conflict, favouring arbitration and individual legal actions over class actions.
These terms and conditions shall be governed by and construed in accordance with the laws of Thailand. Any dispute relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Thailand. This applies unless binding arbitration is agreed to in the relevant section below.
Your use of our website and services is conditioned upon your acceptance of and compliance with all of the terms and conditions set forth. This authorization to use our services does not extend to jurisdictions where these provisions are not respected or applied.
Our commitment to compliance with these terms is strictly governed by applicable laws and legal process. Importantly, these terms do not restrict our ability to comply with legal or governmental requirements, including but not limited to those related to law enforcement and the use of our website. Information provided or collected in connection with the use of the website will be subject to these requirements.
In the event that any provision of these terms and conditions is declared invalid, illegal or unenforceable by a court or competent authority, such decision shall not affect the validity or enforceability of the remaining provisions. Failure or delay in enforcing any of these terms and conditions by us at any time shall not constitute a waiver of our rights to enforce such provision, or any other provision, in the future.
We reserve all rights not expressly granted herein, while at all times maintaining the protection of and respect for our intellectual property rights and prerogatives.
If you have questions or concerns about these terms, please contact us using the contact information below:
CityGlide Co., Ltd - CityGlide.
Address: 2/F, Icon Park Hotel, Chiang Mai
Phone: (+66) 082-846-6014
Email: info@cityglide.co.th
© 2024 CityGlide, All Rights Reserved
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