CityGlide is owned and operated by CityGlideCo., Ltd.
CityGlide values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.
By using the website and services, you are accepting the practices described in this privacy policy. Your use of the website is also subject to our terms and conditions. In this privacy policy, the words "website", refer to CityGlide’ website, "we", "us", "our", and "CityGlide", refer to CityGlide, and "you", “client”, and "user", refer to you, the user or client of CityGlide.
This privacy policy may change from time to time. Your continued use of the website and services after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable state and federal privacy and data protection laws and regulations, and specifically with the Personal Data Protection Act 2019 (PDPA - Thailand regulation).
The personal data of users that are collected and processed through:
Will be under the responsibility and in charge of:
CityGlide Co., Ltd.
Address: 2/F, Icon Park Hotel, Chiang Mai
Phone: (+66) 082-846-6014
Email: info@cityglide.co.th
By visiting the website, making a booking, and contacting us through our contact information, you consent to our collection, storage and use of your information on the terms set forth in this privacy policy. You may withdraw your consent at any time by sending us your request through our contact information.
The information we collect from our users helps us to continually improve the user experience on the website and provide our services appropriately. These are the types of information we collect:
Information you provide to us. You provide information when you visit the website, make a booking on the website, and contact us through our contact information. As a result of those actions, you may provide us with the following information:
First and last name
Identification number
Passport number
Date and place of birth
E-mail address
Phone number
Address
Delivery address
Return address
Photo of passport or national identification document
Any additional information related to you that you provide to us directly or indirectly through our website.
CityGlide will not collect any personally identifiable information about you unless you provide it voluntarily.
Usage Data: As you browse our website, certain usage data is automatically collected. These include technical information such as the IP address of your device, the type and version of your browser, the specific pages you visit on our website, the date and time of your access, the amount of time you spend on those pages, and other diagnostically relevant data.
In the case of access via mobile devices, we also collect information specific to these devices. This may include, but is not limited to, the type of mobile device used, its unique identifier, the IP address of the device, the mobile operating system and the type of mobile browser, along with other identifiers and diagnostic data.In the case of access via mobile devices, we also collect information specific to these devices. This may include, but is not limited to, the type of mobile device used, its unique identifier, the IP address of the device, the mobile operating system and the type of mobile browser, along with other identifiers and diagnostic data.
In addition, we collect information that your browser automatically provides each time you visit our website or access our website using a mobile device.
Payment Data: Payment data refers to information related to your payment details such as your name, phone number, email address, card number, expiration date, security code, etc., depending on the payment method selected by the user.
Your payment details will be processed by the third party payment processors available on this website, who will process and store your details securely and for the sole purpose of processing payments for bookings within the website. CityGlide does not collect, process or store your payment information. CityGlide reserves the right to contract with any payment processor available.
See Stripe's privacy policy here:
Google Analytics. This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Please consult Google's privacy policy here:
Contact Information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any CityGlide server and will be stored on the respective server of our email service.
Personal data provided by our users through our website will be retained for the time necessary to fulfill the legitimate purposes described in this policy in section 5 or until the user requests the deletion of their data. CityGlide may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, CityGlide may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.
In general, we use the data we collect primarily to provide, maintain, protect and improve our website and to provide our services properly. We use the data collected through our website as described below:
Facilitate the booking process for scooter rentals on the website.
Process booking payments.
Draft, prepare and sign the corresponding rental agreement.
Deliver and receive scooters according to the rental agreement.
Understand and improve your experience using our website and services.
Respond to your comments or questions through our contact information.
Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
Send you relevant information about our website and services.
Marketing purposes of CityGlide.
Link or combine your information with other data we obtain from third parties to help us understand your needs and provide you with better service.
Process and respond to requests related to users' privacy rights.
Protect, investigate and deter fraudulent, unauthorized or illegal activities.
Information about our clients is an important part of our business, and we are not in the business of selling it to others. We share client information only as described below.
Third-Party Service Providers. We use third party services to perform certain functions on our website. Some of these functions and services include website hosting, payment processing (Stripe), email delivery, and data analysis (Google Analytics).
These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.
Payment processing: We use the services of Stripe for the secure processing of payments for our website bookings. When you make a booking on our website, your payment details, including your credit card or bank account information, are transferred to these payment service providers. These third-party payment processors are responsible for the protection and secure handling of your financial and personal information.
These service providers process payments on our behalf and meet strict security and privacy standards, ensuring the confidentiality of your information. Your data is used exclusively to complete the transactions requested and is not shared with unauthorized third parties, except to the extent necessary to comply with legal obligations. If you have any questions about how your data is handled, you can contact us via our contact information or you can view Stripe's privacy policy here:
Business Transfers. In the event CityGlide creates, merges with, or is acquired by another entity, your information will likely be transferred. CityGlide will send you an email or post a prominent notice on our website before your information becomes subject to another privacy policy.
Protection of CityGlide and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of CityGlide, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Anonymous Information. CityGlide uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.
In the event of a security breach that compromises the confidentiality of the personal data of our users, CityGlide undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our website. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.
By using our website, you agree that your personal data may be transferred and processed outside your home country, where data protection laws may differ. This is because the data may be stored on servers located outside your home country. CityGlide is committed to taking the necessary steps to ensure that your data is treated in accordance with applicable privacy protection rules and is adequately protected during any international transfer.
We don’t use cookies on visitors. We use Plausible to carry out our website measurement completely anonymously.
When you interact with Bearer as a user, we (and these third parties) will issue cookies unless you adjust your browser settings to refuse them. These may be ‘session’ cookies, meaning they delete themselves when you leave Bearer, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.
You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies
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intercom-id-[TOCOMPLETE]
Intercom uses cookies to recognise particular people who have interacted with Intercom through Bearer previously. This may be visitors to our website, Bearer users or counterparties.
You may refuse the transmission of your Information by opting out (contact them directly for more information), however, please note that you will delete the opt-out cookie when you delete your cookies in your browser settings.
Intercom, Inc.
Intercom uses cookies to recognise particular people who have interacted with Intercom through Bearer previously. This may be visitors to our website, Bearer users or counterparties.
You may refuse the transmission of your Information by opting out (contact them directly for more information), however, please note that you will delete the opt-out cookie when you delete your cookies in your browser settings.
We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognized security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at CityGlide strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorized third parties, unless we have your explicit consent or are required by law to do so.
Users who provide information through our website, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:
Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.
Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.
Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.
Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.
Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.
Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.
Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.
Users or holders of personal data provided through the website may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information. The request to exercise your rights will be attended and answered within a reasonable period of time.
We comply with the requirements of national and international data protection regulations regarding the protection of personal data of minors. We do not collect any information from children under the age of 13. If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information.
Except as expressly included in this privacy policy, this document only addresses the use and disclosure of information that CityGlide collects from you. If you disclose your information to third parties, different rules may apply to their use or disclosure of the information you disclose to them. CityGlide does not control the privacy policies of third parties, and you are subject to the privacy policies of such third parties where applicable. CityGlide is not responsible for the privacy or security practices of third parties, including those linked to or from the website. Please refer to the privacy policies of any third-party websites or services you access through the website.
If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us using the contact information below:
CityGlide Co., Ltd - CityGlide.
Address: 2/F, Icon Park Hotel, Chiang Mai
Phone: (+66) 082-846-6014
Email: info@cityglide.co.th
© 2024 CityGlide, All Rights Reserved
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